Shipping and Delivery
Shipping and delivery
Fast, reliable delivery across South Africa.
We work with trusted courier partners to get your order processed, dispatched and delivered safely.
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Delivery Times
Standard delivery usually takes 2–5 business days, depending on your area.
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Processing Times
Orders are processed within 1–3 business days.
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Courier Partners
We ship with trusted courier partners nationwide.
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Free Shipping
Free Shipping may apply only to certain products, qualifying orders, or promotions.
New delivery option
PUDO delivery is here.
Enjoy more flexibility with PUDO, powered by The Courier Guy. Choose the delivery option that suits you at checkout.
Powered by The Courier Guy
Important: If you select Locker-to-Locker at checkout, enter the full address of your chosen destination PUDO locker as your shipping address—not your home address. For Locker-to-Door, enter the street address where you want your parcel delivered.
Find a PUDO locker
How your order moves.
From checkout to delivery, we aim to keep the process smooth and transparent.
1
Order placed
Your order is confirmed and prepared for processing
2
Processing
Our team verifies stock, packs your order and prepares it for courier collection.
3
Courier collection
Fastway or The Courier Guy collects your parcel for delivery, and a tracking number and shipping confirmation are sent via email.
4
Delivered
Your order arrives safely at your selected delivery address.
How do I track my order?
Once your order has been dispatched, tracking details will be sent by email or SMS. You can use these details to track your parcel with the assigned courier.
What happens if my order is delayed?
While we strive to deliver all orders as quickly as possible, delays can occasionally occur due to courier operations, weather conditions or high order volumes.
Can I contact support about my shipment?
Absolutely. Our support team is available to assist with tracking updates, delivery questions and courier-related enquiries.
Your order is our Priority. We strive to deliver every order as fast as possible.
Delivery times may vary depending on stock availability, courier schedules, public holidays, and your delivery area. While standard delivery usually takes 2–4 business days, certain remote areas may require additional transit time.