Privacy policy

Privacy Policy

Nova Line Technologies (Pty) Ltd | Registration number K2024605917 | Effective date: 4 September 2026

Nova Line Technologies (Pty) Ltd respects your privacy and processes personal information in accordance with POPIA, the ECT Act and other applicable South African law. This policy explains what we collect, why we use it, who receives it and how you may exercise your rights.

1. Responsible party

·   Responsible party: Nova Line Technologies (Pty) Ltd

·   Registration number: K2024605917

·   Information Officer contact: info@novalinetechnologies.com

·   Telephone: +27 66 295 2943 or +27 82 314 2688

·   Address: 1805 Bullrush Crescent, Black Rock Road, Waterstone Park, Greenstone Hill, 1609, South Africa

The address is not a public retail or walk-in service location.

2. Information we collect

·   Identity and contact information, such as name, company name, email address, telephone number and delivery or billing address.

·   Order and transaction information, including products viewed or purchased, quotations, returns, support requests and payment status or references.

·   Account information and preferences when a customer account is created.

·   Communications submitted through email, forms, telephone, social media or WhatsApp.

·   Device, browser, IP address, cookie identifiers, site interaction, referring pages and analytics information.

·   Business information supplied for quotations, procurement, partnerships or professional services.

Card details are processed by payment providers such as PayFast. Nova Line does not intentionally store full card numbers, CVV codes or online-banking passwords.

3. Sources of information

We collect information directly from you, automatically through the website and cookies, from Shopify and connected service providers, from payment and fraud-prevention providers, from courier and logistics partners, and from business partners or public sources where lawful and relevant.

4. Purposes and lawful grounds

·   To respond to enquiries, prepare quotations, process orders, verify payment and perform contracts.

·   To source, pack, dispatch, track, deliver, collect, return, assess or warrant goods.

·   To provide customer support and administer business or professional services.

·   To prevent fraud, secure accounts, maintain records and establish or defend legal claims.

·   To comply with accounting, tax, consumer-protection, law-enforcement and regulatory obligations.

·   To improve search, product discovery, website performance and customer experience.

·   To send marketing where consent or another lawful basis exists, with an opportunity to opt out.

Depending on the activity, processing may be necessary for a contract, required by law, based on consent, or justified by a legitimate interest that does not unjustifiably override your rights.

5. Service providers and recipients

We may disclose only the information reasonably necessary to service providers and recipients such as:

·   Shopify and website-hosting or ecommerce providers;

·   PayFast, banks and payment or fraud-prevention providers;

·   The Courier Guy, PUDO, Fastway and other assigned logistics providers;

·   Suppliers or distributors involved in fulfilment, technical assessment or warranty support;

·   Customer-review, search, support and communications providers, such as Judge.me, Rapid Search or an equivalent service, WhatsApp and email-marketing platforms such as Klaviyo where used;

·   Analytics and advertising providers, including Google services where enabled;

·   Professional advisers, insurers, regulators, law-enforcement bodies and courts where required or permitted by law.

These providers process information under their own terms or our instructions, as applicable. We do not sell personal information for money.

6. International processing

Shopify and other technology providers may process information outside South Africa. Where POPIA requires protection for a cross-border transfer, we rely on appropriate legal grounds and safeguards, including adequate protection, contractual safeguards, consent where appropriate, or another permitted basis.

7. Cookies, analytics and advertising

We use essential cookies to operate the store and may use functional, analytics and advertising technologies to remember preferences, measure performance and show relevant advertising. More information and available choices are set out in the Cookie Policy and any consent controls displayed on the website.

8. Marketing choices

You may unsubscribe from promotional email using the unsubscribe link or contact us. You may ask us to stop direct marketing through other channels. Opting out of marketing does not stop necessary order, security, service or warranty communications.

9. Security

We use reasonable technical and organisational safeguards appropriate to our size, systems and risks. No electronic system is completely secure. Please do not send card details, passwords or other highly sensitive credentials through email, forms or WhatsApp.

10. Retention

We retain information only for as long as reasonably necessary for the purposes described, contractual and warranty administration, accounting or tax requirements, fraud prevention, dispute resolution and legal compliance. Retention periods differ by record type. Information is deleted, anonymised or securely archived when no longer required, subject to lawful exceptions.

11. Your rights

Subject to POPIA and applicable limitations, you may request confirmation that we hold personal information about you, access to that information, correction or deletion of inaccurate or unlawfully held information, or object to certain processing. You may withdraw consent where processing depends on consent. We may need to verify your identity before acting.

Submit a request to info@novalinetechnologies.com. If you remain dissatisfied, you may lodge a complaint with South Africa's Information Regulator using the current contact details published at https://inforegulator.org.za.

12. Children

The online store is not directed at children who lack legal capacity to transact. We do not knowingly collect children's personal information without a lawful basis and any required authorisation.

13. Changes and contact

We may update this policy to reflect changes in law, technology or business practices. The current version and effective date will be published on the website. Privacy enquiries may be sent to the Information Officer contact at info@novalinetechnologies.com.

Cookie Policy

Nova Line Technologies (Pty) Ltd | Registration number K2024605917 | Effective date: 4 September 2026

This Cookie Policy explains how Nova Line and its ecommerce and technology providers use cookies and similar technologies on novalinetechnologies.com. It should be read with the Privacy Policy.

1. What cookies are

Cookies are small data files stored on or accessed from a device. Similar technologies include pixels, tags, local storage and software identifiers. They can make a website function, remember choices, measure use and support advertising.

2. Categories we may use

·   Strictly necessary cookies: operate security, checkout, cart, account, fraud prevention and core store functions.

·   Functional cookies: remember preferences and support features such as recently viewed products, search and customer support.

·   Analytics cookies: help measure traffic, searches, page performance and interactions so we can improve the store.

·   Advertising cookies: help measure campaigns and, where enabled and lawfully permitted, show more relevant advertising.

3. Providers

Cookies or similar technologies may be set by Nova Line or service providers such as Shopify, Google, Judge.me, Rapid Search or another search provider, email-marketing services such as Klaviyo, PayFast, WhatsApp-linked functionality and other services shown in the website's consent interface or Privacy Policy. The active provider list may change as store tools are added or removed.

4. Your choices

Where a consent tool is displayed, use it to accept, reject or adjust non-essential categories. You can also block or delete cookies through browser settings. Blocking strictly necessary cookies may prevent the cart, checkout, account or security features from working correctly. Advertising choices may also be available through the relevant provider.

5. Retention and changes

Cookie duration varies: some expire when the browser closes and others persist for a defined period. Provider-specific details may be available through the consent tool or provider privacy notices. We may update this policy when technologies or legal requirements change.

6. Contact

Cookie and privacy enquiries: info@novalinetechnologies.com.