Terms of service

📜 Terms and Conditions

Nova Line Technologies (Pty) Ltd
Effective Date: 15/01/2026

These Terms and Conditions (“Terms”) govern all access to and use of the Nova Line Technologies (Pty) Ltd website, online platforms, products, and services.

By accessing our website or placing an order, you agree to be legally bound by these Terms, together with our Shipping Policy and Returns, Refunds & Cancellations Policy.

This agreement is concluded in accordance with the Electronic Communications and Transactions Act, 25 of 2002 (ECT Act) and the Consumer Protection Act, 68 of 2008 (CPA).

1. Company Information (ECT Act Compliance)

Registered Name: Nova Line Technologies (Pty) Ltd
Registration Number: : K2024605917
Country of Incorporation: Republic of South Africa
Email:

2. Acceptance & Click-Wrap Agreement

By ticking the mandatory checkbox at checkout and completing a purchase, you expressly acknowledge that you have read, understood, and agreed to these Terms, our Shipping Policy, and our Returns, Refunds & Cancellations Policy.

This click-wrap acceptance constitutes a legally binding electronic agreement in terms of the ECT Act. Failure to read these policies does not exempt you from their application.

3. Eligibility to Purchase

You may place an order only if:

  • You are 18 years or older, or
  • You have legal capacity to contract under South African law

By placing an order, you warrant that all information provided is accurate and complete.

4. Products & Services

Nova Line Technologies supplies:

  • Technological goods and hardware
  • Software and digital products
  • Brand partner, consulting, and professional services

All products and services are subject to availability. We reserve the right to:

  • Limit quantities
  • Withdraw products or services
  • Refuse service at our discretion, where lawful

5. Pricing & Payment

  • All prices are displayed in South African Rand (ZAR) unless stated otherwise
  • Prices include VAT where applicable
  • We reserve the right to correct pricing errors

Payment must be received in full before dispatch or commencement of services.

6. Order Confirmation & Dispatch

  • An order confirmation does not constitute acceptance
  • Acceptance occurs once payment is verified and the order is dispatched or service commencement is confirmed
  • We reserve the right to cancel orders prior to dispatch for operational, pricing, or compliance reasons

7. Shipping & Delivery

Delivery is governed by our Shipping Policy.
Estimated delivery times are not guaranteed and delays do not constitute breach unless required by the CPA.

Risk transfers to the customer upon confirmed delivery, except where prohibited by law.

8. Returns, Refunds & Cancellations

All returns, refunds, and cancellations are governed exclusively by our Returns, Refunds & Cancellations Policy, which complies with the CPA.

Nothing in these Terms limits your statutory consumer rights.

9. Warranty Coverage & Claims

9.1 Warranty coverage is provided by the relevant supplier, distributor, manufacturer, or authorised warranty provider and is subject to their specific terms, conditions, exclusions, assessment procedures, and approval processes.

9.2 Nova Line Technologies (Pty) Ltd does not provide any warranty beyond that expressly offered by the relevant supplier, distributor, manufacturer, or authorised warranty provider.

9.3 Warranty periods, coverage, exclusions, and claim requirements may vary depending on the product, brand, and supplier.

9.4 Nova Line Technologies may assist customers in facilitating or coordinating warranty claims with the relevant supplier, distributor, manufacturer, or authorised warranty provider. Such assistance does not constitute acceptance of liability or responsibility for warranty outcomes.

9.5 All decisions relating to warranty approval, repair, replacement, refund, rejection, assessment, or turnaround times remain solely at the discretion of the relevant supplier, distributor, manufacturer, or authorised warranty provider.

9.6 Consumable items, accessories, software, digital products, batteries, cables, wear-and-tear components, and any items specifically excluded by the supplier's warranty policy are not covered unless otherwise expressly stated.

9.7 Customers may be responsible for inspection fees, courier costs, diagnostic fees, handling charges, or other costs imposed by the supplier, distributor, manufacturer, or authorised warranty provider where a claim is found to be outside the scope of warranty coverage or where no fault is identified.

9.8 Nova Line Technologies shall not be liable for any indirect, incidental, consequential, special, punitive, or economic losses arising from warranty claims, including but not limited to loss of income, business interruption, downtime, loss of data, loss of profits, or supplier warranty decisions.

9.9 Nothing in this section limits any rights afforded to consumers under the Consumer Protection Act, 68 of 2008, where applicable.

10. Digital Products & Software

Digital products, licenses, activation keys, and software are non-refundable once issued or activated, unless defective.

Compatibility, installation requirements, system requirements, and third-party software dependencies remain the customer's responsibility.

11. Brand Partner & Professional Services

Services are non-refundable once work has commenced.

Commencement includes planning, sourcing, licensing, onboarding, consultation, procurement activities, supplier engagement, project preparation, or partner engagement.

Cancellations must be submitted in writing prior to commencement.

12. Customer Responsibilities

You agree not to:

  • Misuse the website;
  • Circumvent security or payment systems;
  • Engage in fraudulent, unlawful, or abusive activity;
  • Reverse engineer, copy, distribute, or resell services without authorisation.

13. Intellectual Property

All content, branding, software, graphics, documentation, materials, and website content are the intellectual property of Nova Line Technologies (Pty) Ltd or its licensors.

Unauthorised use, reproduction, modification, distribution, or exploitation is prohibited.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Nova Line Technologies shall not be liable for indirect, incidental, consequential, special, or punitive damages.
  • Liability arising from any claim relating to products or services shall be limited to the value of the relevant goods or services supplied.
  • Nova Line Technologies shall not be liable for delays, stock shortages, supplier discontinuations, supplier pricing changes, manufacturer defects beyond applicable warranty remedies, courier-related delays, customs delays, or events beyond our reasonable control.
  • Nova Line Technologies shall not be liable for loss of profits, business interruption, loss of data, loss of opportunity, or economic loss arising from the use of products or services supplied.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under South African law or the Consumer Protection Act.

15. Indemnity

You agree to indemnify and hold harmless Nova Line Technologies (Pty) Ltd, its directors, employees, agents, suppliers, and affiliates against any loss, damage, liability, claim, cost, or expense arising from:

  • Breach of these Terms;
  • Misuse of products or services;
  • Unauthorised use of the website;
  • Violation of any applicable law or regulation.

16. Privacy & Data Protection

Personal information is processed in accordance with:

  • The Protection of Personal Information Act, 4 of 2013 (POPIA);
  • Our Privacy Policy; and
  • Any other applicable South African data protection legislation.

17. Chargebacks & Disputes

Customers agree to:

  • Contact Nova Line Technologies first to resolve disputes;
  • Provide reasonable information and cooperation during investigations;
  • Allow reasonable opportunity for resolution before initiating a chargeback.

Nova Line Technologies reserves the right to dispute fraudulent, abusive, or unjustified chargebacks.

18. Force Majeure

Nova Line Technologies shall not be liable for any failure, interruption, or delay caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Floods;
  • Fires;
  • Power outages;
  • Internet or telecommunications failures;
  • Labour disputes;
  • Supply chain disruptions;
  • Government actions;
  • Pandemic-related disruptions; or
  • System failures.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of South Africa.

20. Amendments

Nova Line Technologies reserves the right to amend these Terms at any time.

The version published on the website at the time of purchase or use of services shall apply.

21. Contact

For legal, contractual, warranty, or compliance enquiries:

Nova Line Technologies (Pty) Ltd
Email: info@novalinetechnologies.com


 

🔐 Privacy Policy

Nova Line Technologies (Pty) Ltd
Effective Date: 15/01/2026

Nova Line Technologies (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Electronic Communications and Transactions Act, 25 of 2002 (ECT Act), and applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, place an order, or engage with our products and services.

1. Responsible Party

Company Name: Nova Line Technologies (Pty) Ltd
Registration Number: : K2024605917
Country: Republic of South Africa
Email: [Insert contact email]

Nova Line Technologies (Pty) Ltd is the “Responsible Party” as defined in POPIA.

2. Personal Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide

  • Full name
  • Email address
  • Contact number
  • Billing and delivery address
  • Company name (if applicable)
  • Order and transaction details

2.2 Automatically Collected Information

  • IP address
  • Browser type and device information
  • Website usage data (cookies and analytics)

2.3 Payment Information

  • Payment confirmations and transaction references
  • We do not store or process full credit/debit card details

Payment information is securely processed by third-party payment gateways.

3. Purpose of Processing

Your personal information is processed for the following purposes:

  • Processing and fulfilling orders
  • Payment verification and fraud prevention
  • Shipping and delivery coordination
  • Customer support and dispute resolution
  • Compliance with legal and regulatory obligations
  • Improving website functionality and user experience

4. Lawful Basis for Processing

We process personal information based on:

  • Your consent
  • Contractual necessity (to fulfil orders)
  • Legal obligations
  • Legitimate business interests, where not overridden by your rights

5. Payment Gateways & Third-Party Processors

Payments are processed securely by authorised third-party payment gateways. These providers process personal and payment information in accordance with their own privacy policies and applicable security standards (including PCI-DSS).

Nova Line Technologies (Pty) Ltd:

  • Does not store card numbers, CVV codes, or expiry dates
  • Does not have access to full payment instrument data
  • Retains only transaction references and confirmations for record-keeping and dispute resolution

6. Sharing of Personal Information

We may share personal information with:

  • Payment gateway providers
  • Courier and logistics partners
  • IT service providers and hosting platforms
  • Legal or regulatory authorities where required by law

All third parties are required to implement appropriate security and confidentiality measures.

We do not sell or trade personal information.

7. Data Storage & Security Safeguards

We implement reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Unauthorised access
  • Disclosure
  • Alteration or destruction

These measures include:

  • Secure hosting environments
  • Encrypted communications (SSL)
  • Restricted access controls
  • Regular system updates

8. Data Retention

Personal information is retained only for as long as:

  • Necessary to fulfil the purposes outlined in this policy
  • Required by accounting, tax, or legal obligations

Thereafter, data is securely deleted or anonymised.

9. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable core site functionality
  • Improve user experience
  • Analyse website traffic

You may disable cookies via your browser settings, though this may affect site functionality.

10. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of information
  • Object to processing in certain circumstances
  • Withdraw consent where processing is based on consent

Requests may be submitted in writing to the contact details below.

11. Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure that:

  • The recipient country has adequate data protection laws, or
  • Appropriate contractual safeguards are in place, as required by POPIA

12. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

  • Notify affected parties where required
  • Report to the Information Regulator where legally mandated
  • Take immediate remedial action

13. Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time.
The version published on our website at the time of interaction shall apply.

14. Contact Information

For privacy-related enquiries or POPIA requests:

Nova Line Technologies (Pty) Ltd
Email: info@novalinetechnologies.com