Terms of service

Terms and Conditions

Nova Line Technologies (Pty) Ltd | Registration number K2024605917 | Effective date: 4 September 2026

These Terms and Conditions (Terms) govern access to and use of the Nova Line Technologies website, online store, products and services. By using the website, submitting an order, accepting a quotation or instructing us to begin a service, you agree to these Terms together with the policies incorporated by reference. Nothing in these Terms limits a right or remedy that cannot lawfully be excluded under South African law.

1. Business information

·   Registered name: Nova Line Technologies (Pty) Ltd

·   Registration number: K2024605917

·   Website: https://novalinetechnologies.com

·   Email: info@novalinetechnologies.com

·   Telephone: +27 66 295 2943 or +27 82 314 2688

·   Physical address: 1805 Bullrush Crescent, Black Rock Road, Waterstone Park, Greenstone Hill, 1609, South Africa

Nova Line is an online-only business and does not operate a public retail store. No walk-ins, collections or returns may be made at the physical address without prior written arrangement.

2. Legal framework and interpretation

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), and the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. If any provision conflicts with a mandatory statutory right, the statutory right prevails and the remaining provisions continue to apply.

A reference to a business day excludes Saturdays, Sundays and South African public holidays. Consumer has the meaning given in applicable law.

3. Products and services

Nova Line supplies technology and related goods, including 3D printers, scanners, laser engravers, filament, resin, parts, consumables, office and gaming technology, photography equipment and related accessories. We may also provide business sourcing, quotations, consulting, brand-partnership and other professional services agreed in writing.

Product images are illustrative. We take reasonable steps to ensure that descriptions, specifications, compatibility information, pricing and availability are accurate, but manufacturers and suppliers may change packaging or specifications. Material changes will be communicated where reasonably possible before fulfilment.

4. Orders, availability and acceptance

An order submitted through the website is an offer to purchase. An automated order confirmation acknowledges receipt but does not by itself confirm final acceptance or stock availability. Acceptance occurs when payment has been verified and we confirm fulfilment or dispatch, unless applicable law provides otherwise.

Some catalogue products are sourced from distributors after an order is placed. Online availability may therefore be subject to final supplier confirmation. If a product becomes unavailable, discontinued or materially delayed, we will contact you and offer an available lawful option, which may include a replacement agreed with you, a revised fulfilment estimate, store credit accepted by you, or a refund to the original payment method.

We may reject or cancel an order before fulfilment for a genuine pricing error, suspected fraud, legal or export restrictions, supplier unavailability or other lawful operational reason. If payment has been received for a cancelled order, we will refund the affected amount.

5. Prices and payment

Prices are displayed in South African rand unless stated otherwise. Nova Line is not currently registered as a VAT vendor; prices shown are consumer selling prices and must not be interpreted as VAT charged by Nova Line. We do not issue VAT tax invoices unless and until legally registered to do so.

Payment must be received and verified before goods are dispatched or paid services begin, unless written credit terms have been approved. Available payment methods are those displayed at checkout or stated on an accepted quotation, which may include PayFast and electronic funds transfer (EFT). Customers must use the correct payment reference. We will never request card PINs, CVV codes or online-banking passwords by email or WhatsApp.

6. Promotions and discount codes

Promotions are subject to their stated dates, qualifying products, minimum order values, stock availability and any published exclusions. Unless expressly stated, promotions cannot be combined, redeemed for cash or retrospectively applied. If a promotion conflicts with a statutory consumer right, the statutory right prevails.

7. Delivery, collection and risk

Delivery is governed by the Shipping and Delivery Policy. Delivery estimates are not guarantees, but we remain responsible for delivery as required by applicable law. Risk in goods passes when the goods are delivered to the customer, an authorised recipient or the agreed collection point, subject to the CPA and any other applicable law.

Customer collection is available only when confirmed in writing. Customers must not arrive at the registered address without an agreed collection appointment.

8. Returns, refunds and warranties

Returns, cancellations and refunds are governed by the Returns, Refunds and Cancellations Policy. Product warranties are governed by the Warranty Policy and the statutory rights that apply to the transaction. Manufacturer or supplier processes may assist with assessment, repair or replacement but do not remove Nova Line's obligations as retailer where legislation applies.

9. Compatibility and responsible use

Customers should review published specifications and compatibility requirements before ordering and may contact us for guidance. Any guidance is based on information supplied by the customer and available manufacturer information. Customers remain responsible for lawful, safe and manufacturer-compliant use, installation and maintenance.

Warranties or remedies may not apply to damage caused by misuse, incorrect installation, unsuitable power supply, power surges, liquid ingress, accidental damage, unauthorised modification or repair, neglect, use outside published specifications, or normal wear and tear, except where applicable law provides otherwise.

10. Professional and business services

The scope, deliverables, fees, timing, dependencies and acceptance criteria for a professional service will be set out in a quotation, statement of work, email or other written agreement. If those specific terms conflict with these general Terms, the specific written terms control to the extent permitted by law.

A service cancellation request must be submitted in writing. If work has begun at the customer's instruction, Nova Line may charge for work reasonably performed and non-recoverable third-party commitments, subject to the CPA and other applicable law. No clause in these Terms makes all services automatically non-refundable regardless of the circumstances.

11. Intellectual property

Nova Line owns or lawfully uses the website design, original copy, branding and materials it creates. Manufacturer names, trademarks, product images and other third-party materials remain the property of their respective owners. Their appearance on the website does not imply an authorised dealership, agency or partnership unless expressly stated.

12. Acceptable website use

You may not misuse the website, attempt unauthorised access, introduce malicious code, interfere with checkout or security systems, scrape content unlawfully, commit fraud, impersonate another person, or use the website in violation of applicable law.

13. Liability

To the maximum extent permitted by law, Nova Line is not liable for indirect or consequential loss that was not reasonably foreseeable or that results from unlawful or improper use of goods. Nothing excludes liability for gross negligence, prohibited conduct, death or personal injury where it cannot lawfully be excluded, or any statutory consumer remedy.

Any lawful limitation is subject to the facts of the claim and applicable legislation; it does not automatically cap every claim at the purchase price.

14. Privacy and electronic communications

Personal information is processed under the Privacy Policy and Cookie Policy. Transactional communications may be sent to administer orders and services. Marketing communications are sent only where lawfully permitted, and recipients may opt out using the method provided.

15. Disputes and chargebacks

Please contact us first so that we can investigate and attempt to resolve a concern. This request does not prevent a customer from exercising any lawful right to approach a payment provider, consumer body, regulator, ombud or court. Fraudulent or unjustified chargebacks may be disputed with supporting records.

16. Changes and severability

We may update these Terms prospectively. The version applicable when an order or service agreement is concluded will govern that transaction unless a later change is required by law or agreed with the customer. If a provision is unlawful or unenforceable, it will be limited or severed without invalidating the remainder.

17. Contact

Legal and contractual enquiries: info@novalinetechnologies.com. Postal or physical correspondence may be sent to the address in section 1, but visits, collections and returns require prior written arrangement.

Warranty Policy

Nova Line Technologies (Pty) Ltd | Registration number K2024605917 | Effective date: 4 September 2026

This policy explains how Nova Line handles statutory product-quality rights and additional manufacturer or supplier warranties. It must be read with the Returns, Refunds and Cancellations Policy.

1. CPA implied warranty

Where the CPA applies, goods carry the implied warranty of quality described in sections 55 and 56. If qualifying goods fail to meet those standards within six months after delivery, the consumer may return them without penalty and at the supplier's risk and expense, subject to lawful assessment, and may choose a repair, replacement or refund as provided by law.

If goods repaired under the CPA fail again within three months after the repair, or a further defect is discovered within that period, Nova Line will provide the remedy required by section 56.

2. Additional manufacturer or supplier warranties

Some products include a warranty longer than the statutory six-month period. The duration, territorial scope and remedy may vary by brand, model, supplier and product type. Where available, the applicable period should be stated on the product page, quotation, packaging or warranty documentation.

An additional warranty may provide repair, replacement, parts or another stated remedy. It does not reduce a statutory right. Nova Line may coordinate the claim with its distributor, supplier or manufacturer and will remain the customer's contact where retailer obligations apply.

3. Making a claim

1.    Email info@novalinetechnologies.com with the order number, product serial number where applicable, description of the fault and photographs or video.

2.    Follow reasonable troubleshooting steps that do not require unsafe work, unauthorised disassembly or surrender of statutory rights.

3.    Wait for written return or assessment instructions before sending the product.

4.    Back up and remove personal data where possible; assessment, reset, replacement or repair may erase data.

4. Assessment

We may inspect the goods or arrange an assessment by an authorised supplier, technician or manufacturer. The purpose is to identify the fault and its cause. No assessment fee will be imposed for a valid statutory defect claim. If testing establishes customer-caused damage outside warranty, any proposed charge or return-delivery cost will be disclosed before chargeable work proceeds.

5. Common exclusions

Subject to applicable law and the specific warranty, coverage may exclude:

·   Accidental damage, neglect, misuse or use outside published specifications;

·   Power surges, unsuitable power supplies, lightning, liquid ingress, fire or environmental damage;

·   Unauthorised modification, repair, firmware alteration or incompatible components;

·   Incorrect assembly, calibration, maintenance or installation where these caused the fault;

·   Normal wear, cosmetic damage or consumable depletion;

·   Loss of data, software configuration or third-party compatibility not caused by a product defect.

An exclusion applies only where relevant to the cause of the problem and permitted by law.

6. Consumables and 3D-printing products

Filament, resin, nozzles, build surfaces and other consumables naturally wear or deplete. This does not exclude claims for goods that were defective, contaminated, incorrectly described or unsuitable in a manner protected by law. Storage, moisture, temperature, machine calibration and compatibility may be relevant to assessment.

7. Transport

Nova Line bears reasonable transport risk and expense for a valid CPA defect return where required by law. For claims outside the statutory period, transport responsibility follows the applicable manufacturer or supplier warranty and will be communicated before return.

8. Turnaround and contact

Assessment and repair times vary according to the product, parts and third-party service provider. We will provide reasonable updates and will not treat an estimate as a guaranteed completion date. Warranty contact: info@novalinetechnologies.com.